Returns Policy

If your purchase is too big, too small, not your color or simply not what you expected, you can return it for a refund or exchange it for an alternative item, subject to the following terms:

 1. RECEIVED BACK WITHIN 10 DAYS

The Item must be received back by the store it was sent from within 10 days of receipt. The address for return will be on your packing slip. Please ensure you double check this as different items are dispatched from different stores and it is not acceptable to send two items from different stores back to one store. Additional freight will be deducted from your refund if this happens.

 2. ORIGINAL TAGS STILL INTACT

The item must have all original swing tags still attached. Swing tags that have been detached may mean that the originating store will offer a credit only. No swing tags at all will void acceptance of the item back.

 3. UNWORN, BRAND NEW CONDITION

The item must be in unworn condition, is odor free, is undamaged and in full resaleable condition.

 4. ORIGINAL PACKAGING

Any packing unique to a garment must be returned with the garment in acceptable condition. Shoes received in a shoe box, must be received back in their original shoe box.

5. THE ITEM WAS NOT LISTED AS 'FINAL SALE'

Returns will not be accepted on products that have been listed as final sale either as a clearance sale or on some PREORDER items. If an item is being sold as 'final sale' this will be noted on the product description. Otherwise our normal returns policy applies.

 Please note that for hygiene reasons we are unable to accept returns swimwear, underwear or jewelry items that are worn in piercings. If ALL these criteria are met and the store confirms this, a full refund is offered which is processed by MLB. If ANY of these criteria are not met, the item may either be accepted back for a MLB Store credit, or, depending on the condition of the garment, as determined by the receiving store, returned to you as not acceptable for resale.

Suggestions to ensure our Refund Policy criteria are met:

  • Contact the store immediately upon receipt of your item if there are no swing tags attached or the item is not in acceptable condition - the store may ask for pictures to be sent.
  • Ensure the item is not left in an area where food is being cooked as many food smells can permeate a garment, making it unsaleable as a new item.
  • Ensure that when you try the garment on, that you avoid deodorant marks or heavy scents as these too can give the effect of the garment being worn and in unsaleable condition.
  • Leave swing tags attached until you are sure you are keeping the item.
  • Use a tracked courier service as delays in transit will affect the validity of your refund.
  • Contact the store immediately upon receipt of your item if there are no swing tags attached or the item is not in acceptable condition - the store may ask for pictures to be sent.
  • Ensure the item is not left in an area where food is being cooked as many food smells can permeate a garment, making it unsaleable as a new item.
  • Ensure that when you try the garment on, that you avoid deodorant marks or heavy scents as these too can give the effect of the garment being worn and in unsaleable condition.
  • Leave swing tags attached until you are sure you are keeping the item.
  • Use a tracked courier service as delays in transit will affect the validity of your refund.

  Returns Frequently Asked Questions

 ARE THERE EXCEPTIONS TO MLB RETURNS POLICY?

There are no exceptions to MLB refund policy. The 10 day return is crucial so that our stores have the option to get the item back onto their shop floor for resale as soon as possible. The store has the final decision on whether MLB will refund or credit you, or whether they reject the item outright. MLB has no discretion in this area so any correspondence relating to your return or a dispute with a return should be directed to the store.

 WILL I BE REFUNDED FOR MY RETURN?

MLB offers refunds on orders returned within our 10 returns period. Refunds on orders outside of this period are at each stores discretion, but generally a MLB credit will be offered.

 WHAT IF MY ITEM TURNS UP AND IT IS FAULTY?

All MLB Stores undertake to check garments before packing up to send to you, however if something has been overlooked, please contact the store in the first instance - their contact details are on your packing slip. They may ask for pictures of the fault and from there ascertain if the item can be replaced or a refund offered. A pickup of the faulty item may be offered at the stores cost. You will need to ensure the store is notified immediately if you are not keeping the garment due to a fault as if the item turns up back instore with the fault apparent, it may void a refund.

 WHERE DO I RETURN MY ITEM TO?

Each item should have its own packing slip enclosed which will have the stores name who has sent you the item. Please send the item back to this address. If the packing slip is not enclosed, please contact MLB and they will advise you of the return address.

 WHAT IF I WANT TO EXCHANGE FOR ANOTHER SIZE?

If your item arrives and you find you need a different size, we recommend placing a new order for the alternative size as you will be refunded for the incorrect size when the store receives the item back. Placing a new order will ensure that the size is secured for you and has not been sold out on the shop floor while waiting for the return of the original item. You will still need to have your unwanted item back to the store within 10 days as per MLB Returns Policy. As we have multiple stores listing the same labels, you may find that your alternative size is supplied from a different store, when you place your new order. Alternatively, if you live in the same town as the store your item was dispatched from, you may be able to take the item back directly and exchange if the size is available.

 PREORDER TERMS

On occasion, an MLB store may list styles that are available for preorder. In some instances, due to demand, this may mean that the purchase is full and final, and the item may not be returned for refund, exchange, or credit. Other pre order items will just mean a longer delivery but with usual MLB Returns Policy criteria applicable. Preorder terms will be noted in the description of each item so it is up to you to ensure you fully understand these when making your purchase, and MLB recommends you choose your size and style carefully. It is possible to cancel your pre order prior to dispatch by emailing MLB. Preorder terms are set by each individual store and are not part of our usual Returns Policy so any queries regarding your item would need to be directed to the store concerned.

 HOW DO I RETURN MY ITEM?

Please send a return request on the order details page by clicking the REQUEST A REPLACEMENT OR A REFUND link. When the store has received the item back into store and accepted it as meeting the criteria for a refund, they will set the status of your item to Received, so that you know your item will be due to be refunded by MLB. Following this process will help ensure your item arrives back in store within the 10-day period.

DO I PAY FOR FREIGHT ON MY RETURNS?

Yes, and we recommend using a tracked courier service. If the item is faulty, the originating store may organize a pick up at no cost to you or reimburse you for courier if you return at your expense.

 WHEN WILL I SEE MY REFUND?

Purchases made by credit card will be refunded only to the credit card purchased from. Please allow 48 hours for processing of your refund from the time of the store receiving your item back, and then it can be up to 5 days for the actual refund to appear back in your credit card account. Please note that you will receive an email from MLB advising you that your refund has been effected - this means the money has left our account - it is up to the receiving bank how long it takes to credit back to your account. If you don’t see your refund in 7 days of your received email, please follow up with MLB to ensure your refund has not been overlooked. Refunds are not made by the store sending the item, so even if you drop your item back to the store in person, they will be unable to refund your card. They will let MLB know they have received it and the refund will be processed as above.

 WHY IS MY REFUND LESS THAN MY ORIGINAL PURCHASE?

If you are charged shipping on your order and choose to return your item, the freight cost will be deducted from your refund. If you had a Free Shipping offer at checkout, this is for full and final sales only so if you return the item, the shipping cost of $5.95 will be deducted from your refund.

 FREE SHIPPING OVER $200

Your order will have the shipping cost deducted at checkout if your order totals $200 or more. Free shipping only applies if the order is final - if you return an item or items, there will be a freight cost of $5.95 per returned item deducted from your refund. 

Track Order